How Do I File A Warranty Claim?

Email us at support@playzoom.com with a clear explanation of your concern and provide the following information: 

• FCC ID (on back of watch) 
• Photos of your watch, both front and back
• Quick video of your watch highlighting your issue (not charging or powering on, camera not opening, etc.). 
• Copy of your purchase receipt
• Location and date the item was purchased.
• Once your email is received, a Customer Experience Specialist will reach out within 24 hours. If it can't be resolved easily by our support team, we will advise next steps for the claim. 

For our complete Warranty Policy, please click here: WARRANTY POLICY.