# Playzoom Smartwatch Charging Issues

> If the watch has not been used for an extended period of time, battery protection mode may be enabled. In that case, it needs to sit on the charger for at le...

Source: https://support.playzoom.com/en_us/playzoom-smartwatch-charging-issues-Bk2DIExo9

Last updated: 2022-08-17T19:24:25.604Z

If the watch has not been used for an extended period of time, battery protection mode may be enabled. In that case, it needs to sit on the charger for at least 30 minutes before the charging screen appears. Also, if the watch is a recent purchase, it is possible that the initial factory charge has been fully drained, so waiting for a few more minutes for the charging indicator to appear is recommended.

**Please follow these steps to resolve the charging issue on your PlayZoom Smartwatch:**

1\. Leave the watch on the charger for 30 minutes to one hour (_make sure the micro USB is inserted fully into the watch and the power source\* is on_).

2\. After that, remove the watch from the charger and then place it back on for a few hours to fully charge the device.

_If the above steps don't resolve the issue, please contact us using the button at the bottom of the page._

  

\*Note: Only use a laptop / computer USB port or a UL-certified wall charger. Do no use a fast charger or any power source rated higher than 5V 1A.