# How Do I File A Warranty Claim?

> Email us at  support@playzoom.com    with a clear explanation of your concern and provide the following information :      Watch model (e.g.: Pla...

Source: https://support.playzoom.com/en_us/how-do-i-file-a-warranty-claim-rkYDIVeoq

Last updated: 2022-07-19T15:35:08.617Z

**Email us at [support@playzoom.com](mailto:support@playzoom.com)** **with a clear explanation of your concern and provide the following information**: 

*   Watch model (e.g.: PlayZoom 2) and / or FCC ID (on back of watch) 
*   Photos of your watch, both front and back
*   Quick video of your watch highlighting your issue
*   Location and date the item was purchased
*   Copy of your purchase receipt if available

Once your email is received, a Customer Experience Specialist will reach out within 24 hours. If your issue can't be resolved easily by our support team, we will advise next steps for the claim. For our complete Warranty Policy, click here: [**WARRANTY POLICY**](https://itouchwearables.com/pages/warranty-policy).